As a leader, you have an effect on people. When you leave the room, people ether feel taller or smaller. This is an almost super-hero power, but, unfortunately, leaders are often unconscious of it.
… he managed to “snatch defeat from the jaws of victory.” He scowled during the presentation. He was cold and aloof. When we were finished, he asked why we hadn’t accomplished more.
If you want their very best, you have to have their hearts. You can’t demand this or even buy it with a paycheck. You have to earn it.
five ways to do this:
- Assume others are smart and working hard.
- Listen intently and ask thoughtful questions.
- Acknowledge the sacrifices others have made on your behalf.
- Express gratitude for their effort and their results.
- Remind them why their work is so important and the difference they are making.